Frequently Asked Questions
Whether you're curious about our cleaning process, scheduling options, or pricing details, we've got you covered. Read on to discover everything you need to know to make your home sparkle with confidence.
To thoroughly clean your home, the first step is to meet with our housekeeping manager to determine the specific needs of your home. The walk-through will allow our professional house cleaners to quote you the best possible price, while also providing a detailed manual for our professional house cleaners to follow when cleaning your home.
Your price depends on the size of your home or office, the number of pets you have, your frequency, and whatever add-on services you choose to include.
Standard routine cleaning services consist of the following:
- Cleaning windows and mirrors
- Vacuuming carpets and rugs
- Floor cleaning
- Kitchen Cleaning – taking out the trash and wiping surfaces
- Tidying up the house
- Laundry
- Sweeping, cleaning, or mopping floors
- Removing cobwebs
- Wiping surfaces including appliances and fixtures
- Bathroom Cleaning– bath, shower, toilet, sink, mirrors, etc.
However, we can alway adjust what you’d like to get done based on your requests.
Yes, we bring everything. You will not have to worry about anything throughout the process. If you prefer a specific product, please let us know so we can use that instead.
Most of our customers have pets of some kind. Pets are not a problem, but we do need to know ahead of time. Large and/or aggressive pets will need to be secured by the homeowner so that we can properly provide our professional maid services within your home.
Our professional housecleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want. To ensure we provide your home with the highest quality of care, we don’t typically: Clean toys Clean the inside of your fireplace Pick up clutter
We accept all types of payments including online payment, cash, check or wire transfer such as zelle, venmo or cashApp.
The online payment option is simply for your convenience, but is not required as you can select the “skip and pay in person” option.
Are you happy with your clean and want to show your appreciation to your team? Tipping is a great way to do that. Tips can be left at the time of the cleaning or added as an additional transaction after your service is complete.
Once an appointment is made, regardless of it’s online or through the phone, you will receive an email with details of the appointment and a confirmation number.
Shine Cleaning Services understands that life is unpredictable and plans change. If you need to cancel or reschedule your cleaning appointment, simply let us know by 3 p.m. the day before your scheduled visit and we’ll accommodate your request with no hassle. We firmly believe in flexibility, so rest assured there are no fees for cancellations or changes made within this timeframe. We understand that circumstances can shift suddenly, and we’re committed to accommodating your needs without any added stress. Your satisfaction is our priority, and we’re here to make your cleaning experience as smooth and convenient as possible.
